Effective Date: March 20, 2026
Last Updated: March 20, 2026

OYO Energy Ltd. (“Oyo Energy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://oyoenergy.ca, contact us, request a quote, submit a form, or opt in to receive text messages from us. Oyo Energy’s website currently identifies the business as OYO Energy Ltd. in Bedford, Nova Scotia, with toll-free phone (888) 868-8529 and contact email addresses shown on-site. (OYO Energy)

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Oyo Energy is a solar and battery company serving homeowners and businesses in Nova Scotia and Atlantic Canada. The site currently describes Oyo Energy as a Nova Scotia-based company offering residential solar, commercial solar, and battery storage solutions. (OYO Energy)

Business Name: OYO Energy Ltd.
Website: https://oyoenergy.ca
Business Address: 2 Bluewater Rd. Suite 219, Bedford, NS B4B 1G7, Canada
Phone: (888) 868-8529
Email: info@oyoenergy.ca

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you fill out a form, request a quote, book a consultation, upload a utility bill, or contact us, we may collect:

• name
• email address
• phone number
• property address
• utility or energy usage information
• homeowner or business-owner status
• files and documents you upload
• appointment and inquiry details
• any other information you choose to provide

The site’s contact form currently requests first name, last name, email, phone, address, utility bill upload, and homeowner/business owner details. (OYO Energy)

B. Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• browser type and device information
• pages visited and time spent on the site
• referral source
• approximate location data
• cookies and similar tracking data

C. Messaging and Communication Data

If you consent to receive SMS or email communications from us, we may collect:

• your mobile number or email address
• message delivery and response data
• opt-in and opt-out records
• customer support interactions
• appointment confirmations and reminder history

3. How We Use Your Information

We may use your information to:

• respond to quote requests and consultations
• evaluate your home or business for solar and battery solutions
• contact you regarding your inquiry
• schedule, confirm, and remind you about appointments
• provide customer support
• send requested information about our services
• improve our website, services, and user experience
• maintain internal business records
• comply with legal, regulatory, and carrier requirements
• protect against fraud, misuse, or unauthorized activity

4. Text Messaging Privacy

If you provide your phone number and opt in to receive text messages, you agree to receive SMS communications from Oyo Energy related to your inquiry, appointment scheduling, reminders, follow-up, and customer care. The live website already includes messaging language stating that text messages are used for customer care, that message frequency varies, that message and data rates may apply, and that users may reply STOP to unsubscribe or HELP for assistance. (OYO Energy)

Important Mobile Privacy Disclosure

Mobile opt-in data, text messaging originator data, and consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for their promotional or marketing purposes. The site currently includes substantially similar language stating that customer data is not shared with third parties for promotional or marketing purposes and that mobile opt-in and consent are not shared. (OYO Energy)

We may, however, share limited information with service providers that help us operate our messaging program, such as platform providers, telecommunications providers, CRM systems, or scheduling tools, strictly for business operations and not for third-party marketing.

5. Consent to Receive SMS Messages

Users opt in to receive SMS messages by voluntarily submitting their information through our website forms and affirmatively consenting to receive text messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Users may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Our live website currently presents this STOP/HELP and consent language in its footer messaging disclosure. (OYO Energy)

6. How We Share Information

We do not sell your personal information.

We may share information in the following limited circumstances:

• with employees, contractors, and service providers that help us operate the business
• with installation, quoting, financing, software, communications, or scheduling partners acting on our behalf
• when necessary to respond to your request or provide services you asked for
• when required by law, legal process, or regulatory obligation
• to protect rights, safety, security, or property
• in connection with a merger, acquisition, restructuring, or asset sale

We do not share mobile opt-in information with third parties for their own marketing purposes.

7. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• understand website activity
• improve site performance
• measure marketing effectiveness
• support retargeting or advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• fulfill the purposes described in this policy
• respond to inquiries and service requests
• maintain business and legal records
• enforce our agreements
• comply with applicable law

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may:

• opt out of SMS by replying STOP
• request help by replying HELP
• unsubscribe from promotional emails using the unsubscribe link, where applicable
• contact us to request correction or deletion of certain personal information, subject to legal and operational obligations

11. Third-Party Services and Links

Our website may contain links to third-party websites, scheduling services, financing partners, social media platforms, or other external services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before submitting information to them.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

13. International and Regional Users

Because Oyo Energy operates in Canada, your information may be processed and stored in Canada or in other jurisdictions where our service providers operate. By providing your information, you understand that it may be transferred to and processed in jurisdictions outside your province or country, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

OYO Energy Ltd.
2 Bluewater Rd. Suite 219
Bedford, NS B4B 1G7
Canada
Phone: (888) 868-8529
Email: info@oyoenergy.ca