OYO Energy Limited (“OYO Energy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over it. This policy applies to information collected through our website at oyoenergy.ca, our quote funnels, our chat widget, our SMS messaging program, and any related communications.
By using our website, submitting a quote request, or opting into SMS communications, you agree to the practices described in this Privacy Policy.
1. Who We Are
OYO Energy Limited is a residential and commercial solar installation company based in Nova Scotia, Canada. Our registered business address is:
OYO Energy Limited
2 Bluewater Road, Suite 219
Bedford, Nova Scotia, Canada
Phone: (888) 868-8529
Email: support@oyoenergy.ca
2. Information We Collect
Information You Provide Directly
- Contact information: first name, last name, email address, phone number, and mailing or property address.
- Property details: home ownership status, length of residence, monthly electricity bill range, roof age, and roof type.
- Communications: messages you send through forms, chat widgets, email, or SMS.
- SMS consent records: whether you have opted in to transactional or marketing SMS communications, and the date and time of consent.
Information Collected Automatically
- Technical data: IP address, browser type, device identifiers, operating system, and referring URL.
- Usage data: pages viewed, time on site, click patterns, and form interactions.
- Marketing identifiers: Google Click IDs (gclid), UTM parameters, and TrustedForm certificate URLs used to verify the authenticity of lead submissions.
- Cookies and similar technologies: see Section 9 below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To prepare and deliver personalized solar quotes and proposals.
- To contact you by phone, email, or SMS regarding your inquiry, appointments, follow-up, and project status.
- To send you transactional SMS messages such as appointment reminders, quote follow-up, project status updates, and service-related notifications (only if you have opted in to transactional SMS).
- To improve our website, products, and services.
- To comply with legal and regulatory obligations.
- To prevent fraud, enforce our Terms and Conditions, and protect our rights.
4. SMS Messaging Program
Consent
You may opt in to SMS messaging by checking the consent box on our online quote form at oyoenergy.ca/contact-us (and any landing page that embeds it). Consent is express, opt-in only, and is not required to obtain a quote, become a customer, or use our services.
Message Types
Our SMS program is limited to transactional and customer-care messages only. We do not send promotional or marketing SMS through this program. Transactional messages include:
- Appointment reminders and confirmations
- Quote follow-up and status updates
- Project status updates during installation
- Document requests and scheduling coordination
- Service-related notifications tied to an existing inquiry or installation
Frequency, Costs, and Opt-Out
- Message frequency varies based on your inquiry status. Typical frequency is 2 to 6 messages per month.
- Message and data rates may apply. Charges are determined by your wireless carrier.
- You may opt out at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent.
- For help, reply HELP, call (888) 868-8529, or email support@oyoenergy.ca.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. OYO Energy Limited is not responsible for charges your wireless carrier may apply to messages we send or you reply to.
5. How We Share Your Information
Subject to the SMS data carve-out above, we share other categories of personal information only as described below:
- Service providers (subprocessors): we work with vetted providers who help us operate our business, including our CRM and messaging platform (GoHighLevel and its underlying messaging providers, used solely to deliver consented SMS to you on our behalf), email service providers, hosting providers, and analytics tools. These providers may only access your information to perform services on our behalf and are contractually required to protect it. They are not authorized to use your information for their own purposes.
- Authorized installation partners: when you become a customer, we may share project-specific information such as your name, property address, and project specifications with our authorized installation team and contractors for the sole purpose of fulfilling your solar installation. Mobile phone numbers and SMS opt-in data are excluded from this sharing and are never disclosed to installation partners.
- Legal compliance: we may disclose information when required by law, court order, or to protect our legal rights, your safety, or the safety of others.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
We do not sell, rent, lease, or otherwise share your mobile phone number or SMS opt-in data with any third party for any purpose, including marketing. The SMS opt-in relationship is exclusively between you and OYO Energy Limited.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for the duration of your consent and for a reasonable period after opt-out for compliance and audit purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw your consent for marketing communications at any time.
- Opt out of SMS communications by replying STOP.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
To exercise any of these rights, contact us at support@oyoenergy.ca.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we work to protect the security of your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our website, remember your preferences, analyze traffic, and support our marketing. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
We use third-party analytics and advertising tools, including Google Analytics, Google Ads, and similar platforms. These tools may collect information about your visits to our site and other websites.
10. Compliance with Canadian Law
OYO Energy Limited complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). All commercial electronic messages we send are based on express or implied consent as defined under CASL, include identification of OYO Energy Limited as the sender, and provide a clear unsubscribe mechanism.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a person under 18, we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when changes were last made. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
OYO Energy Limited
2 Bluewater Road, Suite 219
Bedford, Nova Scotia, Canada
Phone: (888) 868-8529
Email: support@oyoenergy.ca